REFUND POLICY

At QuickSpark, we aim to provide an exceptional entertainment experience. Please read our refund rules carefully, as they differ for digital content and consumed services.

1. ELIGIBILITY FOR REFUND

Refunds are generally only available for:

• Unused Credits purchased within the last 14 days (EU/UK/CA residents).
• Technical errors where your account was charged but services were not rendered.
• Verified unauthorized transactions (fraudulent use of your card by third parties).

2. NON-REFUNDABLE ITEMS

We cannot issue refunds in the following cases:

• Consumed Credits (any message sent or photo unlocked).
• Time elapsed on a VIP membership where the user had access to the features.
• Accounts banned for violating our Acceptable Usage Policy (harassment, illegal acts).
• Dissatisfaction with the "outcome" of a chat or the nature of the fictitious profiles.

3. HOW TO REQUEST A REFUND

To request a refund, please contact us at [email protected] with your User ID and the transaction date. We process all requests within 5-7 business days. Approved refunds will be credited back to the original payment method.

4. CHARGEBACKS

LUMINO STRATEGIES LIMITED maintains a zero-tolerance policy for fraudulent chargebacks. If you initiate a chargeback for a legitimate transaction, your account will be permanently banned, and we reserve the right to report the incident to credit agencies and anti-fraud databases.